Frequently Asked Questions


How do I make an appointment?

Ring 02 82508865 to inquire about the service. You may leave a message with your name and contact details and the intake officer will get back to you within a week of your leaving the message.

Do I have to pay anything?

While the service is free for people who are unable to afford counselling fees you will be asked to make a donation when you are able.

What is Mandala's policy about confidentiality?

Confidentiality is an important part of the counselling relationship. All sessions are treated with strict confidentiality within this counselling service. No information will be shared with other health practitioners or services without prior consent, unless you are in danger of harming yourself or others. 

How long will I have to wait before seeing a counsellor?

Waiting times vary throughout the year. Availability will depend on your individual circumstances and availability of counsellors.  

For how long will I need counselling?

This, of course, varies with individual clients and circumstances. Where possible and desirable counselling will be ongoing and once weekly.

What is likely to happen in the first session?

When a counsellor is available to see you a time will be arranged and you will be given an address and directions. The counsellor will tell you that 4 sessions are required for the assessment period and that it is essential to attend all 4 sessions. At the end of the assessment period the counsellor will discuss your options and either recommend a referral, a specific period of time for counselling, or ongoing counselling. This varies according to the individual circumstances of each client. 

What happens if need to cancel an appointment?

You will need to contact your counsellor in good time so that the counsellor is given reasonable notice about your inability to attend. You are expected to attend all four sessions of the assessment period and cancellations are not permitted in that stage.